Cancellation & Refund Policy

This policy applies to all purchases made on shipwithoutcode.com, a website operated by Deccansoft Software Services ("we", "us"), including Vibe Editing OS. Please read it together with our Terms & Conditions and Shipping & Delivery Policy.

1. Digital product

Vibe Editing OS is a downloadable software product (a plugin for the Claude desktop app) together with templates and guides. Nothing physical is shipped. Your licence key and download/setup link are delivered by email to the address you used at checkout.

2. All sales are final after delivery

Because a digital product cannot be returned once it has been delivered, all sales are final once the licence key or download link has been sent to you. We do not offer refunds for change of mind, for not using the product, or for not having the required Claude Pro or Max plan, which is clearly stated as a requirement before purchase.

3. Cancellations

An order cannot be cancelled after the licence key or download link has been delivered. If, in a rare case, you have paid but have not yet received your licence key, you may write to us to cancel the order before delivery; we will then cancel it and refund the full amount as described in section 5.

4. Duplicate or failed payments

If you were charged more than once for the same order, or the amount was debited from your account but the payment failed or the order was not completed, we will refund the amount debited in full after verifying the transaction with our payment gateway, Razorpay.

5. How refunds are made

Approved refunds are made to the original payment method (the same UPI account, card or bank account) within 5 to 7 business days after verification. Depending on your bank, it can take a few more days for the amount to appear in your account. We do not refund in cash or to a different account.

6. Product issues

If the product does not install or work as described on a supported system, contact us first: we will help you set it up or fix the issue. Delivery problems are covered in our Shipping & Delivery Policy.

7. How to request a refund

Email enquiry@deccansoft.com with the subject "Refund request", and include the email address used at checkout, the Razorpay payment ID (from your payment confirmation) and the date and amount of the payment. We reply within one working day and confirm the outcome after verification.